Company Policy / Terms & Conditions

Sofine Industries is committed to providing top quality products at cost competitive prices without compromising on the quality of the products. We keep our customers updated on the delivery status of their order/s. Our customer services can be reached 24/7 a week. The customer support contact email address is info@sofinefitnessgear.com and the contact number is +92 336 9718920. You can either text your message or call for the latest updates on the status of your shipment or any urgent inquiries.

Inquiries:

Sofine Industries well understand needs of the customers therefore each and every inquiry is entertained with due importance and is timely answered. The general reply time is 48 business hours. However, if you do not receive reply to your email, please give us a call in our working hours 9:00 am to 6:00 pm (Pakistan Standard Time) at +92 336 9718920, because there is a possibility that your email might have reached spam folder.

Sampling:

Since we receive numerous inquiries every day requesting samples of our products for quality evaluation purposes, we have devised a policy to offer samples on request.

• We do not stock or store any products, all the products are made to order therefore we require minimum 15 working days to supply the sample/s order requested. However if we already have samples ready for certain products, they can be shipped after receiving the sample payment + shipping cost in our business account, Once the payment is received the sample/s order will be shipped the same day by courier, and we shall also send you the digital image of the product/s before shipping as a proof. If it is even one piece or pair, we shall entertain each and every inquiry on its turn. Therefore, we shall appreciate your patience to wait for the requested samples.

• Generally, all the samples are shipped to customer’s courier accounts against the payment of the sample product/s. The sample/s payment can be transferred by using Wire Transfer (TT) to our business account or Western Union, whichever is convenient to you. Generally, we do not ship free samples. In case a customer does not have a courier account number he/she can request the sample by paying for the sample/s cost and the freight charges as well to our business account using wire transfer (TT) or Western Union which ever is convenient.

Minimum Order Quantity (MOQ) or Minimum Order Amount (MOA)

The minimum order quantity or the initial test order for any product is 10 Pieces/Pairs per size per color. On special request we can produce two sizes and colors instead of one size and color.

The minimum order amount acceptable for the very next order preceding the initial sample order is US$:1000. We prefer to work on minimum order amount in stead of minimum order quantity. It means you can place an order with us of assorted items.

Order Completion Time and delivery

We generally require 3 to 4 four weeks to complete your order, how ever the order completion time depends on the quantity of your order. You will be informed about the exact completion time of your order beforehand.  After the order is completed, it generally takes approximately one week for the shipment to reach destination by air. By sea the delivery time is approximately 25 days. In certain cases, it might take 30 to 45 days by sea as well.

Research & Development

You can send us the original physical samples of your own products or the scanned or digital images / drawings of your own designs or models of the products that you would like us to develop specially for you If you do not find required products on our web site or PDF catalog. We guarantee 100% secrecy of your new designs. Our R&D department is equipped with latest state of the art machinery and skills and will develop any new product and design as per your requirement.

Private Labeling (OEM & ODM Services)

We always well come our customer's requests for private labeling and branding and we offer OEM & ODM services. We can place your logos and labels on the products as well. The printing or labeling cost will be quoted after checking the design of the labels or logos. We have latest printing facility where do woven labels, embroidery, patches, screen print and sublimation printing on the products. We may not charge any extra amounts for printing or labeling for simple designs.

Payment Terms

We accept 100% advance payment through wire transfer (TT) in our company bank account. We may also accept L/C at sight (irrevocable) for orders amounting US$50,000 or above. We may also offer DA 30 for a certain limit of amount after mutual understanding develops successfully.

Price Change

Since the drastic economical crisis is prevailing, Material costs continuously vary therefore the price list would be applicable for maximum three months, you will be notified in advance if any price changes take place after that duration.

Referrals

*** If deemed necessary, we may furnish you with couple of references of our existing customers BUT with their permission! Because our customer's privacy is very much important for us.